People-Powered Customer Service for OneRiot
Active customer service discussions in Satisfaction about OneRiot (See All)
FAQ
Wow, what is this?
This is a realtime search engine!
People use OneRiot to find the news, blogs and videos that the social web is buzzing about right now -
the latest, breaking stuff that your friends think is important. If you're looking for the latest elimination on Top Chef,
or the blog buzz on the next generation iPhone, then you search at OneRiot. If you're looking for library-style information,
like your dentist's phone number or the recipe for pumpkin pie, you can find that on traditional search engines like Google,
Yahoo and Live.
What does the term "realtime" mean?
The realtime web reflects the links and content that people are talking about, looking at, or sharing with their
friends online right now.
Let's say something monumental happens, like a plane gets swarmed by birds and goes down in
the Hudson River. If someone by the river snaps a picture of the event and immediately posts it online, people all the way over
in Los Angeles can start following that event "in realtime." Passengers are rescued, the plane is pulled out of the river,
the captain becomes a hero - and right as these things are happening, people are following along on the web. However, while this
as-it-happens information exists online, it's often difficult to find or sort through. OneRiot organizes the realtime web so that
you can easily find that information.
What makes OneRiot different than traditional search engines?
OneRiot is different than traditional search engines for one super reason: we index our search results according to their current relevance and popularity; they index by looking at the links between different pages. This is why other search engines often wind up with Wikipedia-style info as the top-ranked search results - which is great, useful information, but not necessarily the most current info available on that subject. Thanks to the new capabilities of the realtime web, people are increasingly interested in the freshest or most popular information available on a subject, and we order our search results to reflect that.
What makes OneRiot different than other realtime search engines?
When you search for a popular subject using other realtime search engines, your search results will show you a
stream of chatter happening around that subject. Essentially, those search results are saying, "Your query is a hot term! Lots of
people are talking about it!" However, what can be hard to find there is the actual source of the chatter - the news stories, blog
posts or webpages that started it all. If you were to search for that same popular subject using OneRiot, you'd find the actual
content people are talking about - search results that say, "Check out this page, or blog, or video! Lots of people are talking
about it!"
Of course, the conversation happening around content plays a big part in its appeal, so we group the chatter
related to each specific search result right underneath it - just click on the drop down menu to follow along.
Your search results have people's pictures next to them. Why?
On the realtime web, people indicate that a piece of content is valuable to them by sharing it with their friends. Conversely, we determine that a piece of content should be among our search results if people consider it valuable. So, in order for a piece of content to be on OneRiot, someone, somewhere, has to share it. We just thought that person should get some cred.
Hey - that's MY picture! How did it get there?
OneRiot pools sharing data from sites like Digg and Twitter. We also use the data that our own users share with us via some of our apps. So, when you share something on Digg, Twitter, or with a OneRiot toolbar, you are also contributing to our search results. You so realtime.
How many people are contributing to these results?
OneRiot apps currently have just over two million contributing users, and millions of other contributions pour in daily from Twitter and Digg.
Am I contributing?
If you share content on Digg or Twitter, or have downloaded one of our toolbars and opted into our program, you are - but if you aren't, then sorry, not yet. However, we'd really love for you to start influencing our search results, so get on it here.
There are two ways to sort OneRiot search results, 'Realtime' and 'Pulse.' What's the difference between the two?
When you sort your search results by "Realtime" (our default sorting system), you'll find search results that reflect the most recently shared content on the web as related to your query. When you sort by "Pulse," you'll find the most socially valued content on the web as related to your query - a ranking that takes into account stuff like number of shares, rate of shares, and several other determining factors.
Why is OneRiot named "OneRiot?"
The internet is a noisy, frantic, opinionated place. When new content emerges, or when standard content becomes popular, the energy around that content gets really crazy - just like a riot. Our goal is to find and make sense of that information in one place - so, one + riot = OneRiot. Get it?
How long has this company been around?
OneRiot launched on November 11, 2008 (and we like chocolate birthday cake, thanks).
What is the "PulseChecker?"
The PulseChecker is the name of our original toolbar. When you use it, it helps us index the web's best and brightest new content. You can find more about the toolbars and how they work in our Privacy section.
What browser(s) is your Myspace Toolbar compatible with?
Internet Explorer and Firefox.
How do I get on your homepage?
The articles on our home page are related to the day's trending topics. The people next to them represent the first
person that shared the link to that article (or video, blog post, etc.) on a site like Digg or Twitter. So, in order for you to get
there, you need to share something that's related to one of the trending topics, and be the first one to do so. Additionally, that
article must go through OneRiot's proprietary ranking algorithms, which test the article to make sure it's really relevant.
That page updates really quickly, which is why you see new faces there all the time. Share enough, and your mug will definitely
land there someday - so see ya soon!
What is "Satisfaction?"
Peanut butter and banana sandwiches!
Oh... Satisfaction! Satisfaction is an awesome service that spits your question out to a bunch of people who KNOW STUFF. Try it, it's neato.
How long does it typically take to get a response on Satisfaction?
It varies, but normally not long at all. If you're getting antsy you can always email us - we love it when we get mail (and we answer really fast). We're good about answering questions via Twitter, too - just make sure you reach out via @message, not a Direct Message!
How do I make OneRiot my home page?
- 1. From the browser menu, click Tools
- 2. Select Options
- 3. In the Main tab's Home Page entry box, type www.oneriot.com and click OK